DHS - OIG-23-18 - 3

Comply with the PBNDS 2011 grievance standard by: a. ensuring detainees have access to paper grievance forms, including medical grievance forms, and can submit paper or electronic grievances; b. ensuring detainees can submit medical grievances directly to medical staff; c. establishing a grievance appeals board; d. updating the facility handbook to accurately reflect grievance process; and e. conducting training for the facility grievance officer and other department leads on processes for all grievances (including informal, formal, medical, and emergency), grievance appeals, and appellate review.