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Date Issued
Submitting OIG
Department of Homeland Security OIG
Other Participating OIGs
Department of Homeland Security OIG
Agencies Reviewed/Investigated
Department of Homeland Security
Components
United States Immigration and Customs Enforcement (ICE)
Report Number
OIG-24-21
Report Description

During our unannounced inspection of Krome North Service Processing Center (Krome) in Miami, Florida, we found that Krome’s staff complied with Performance-Based National Detention Standards 2011, as revised in December 2016, for classification, voluntary work program, recreation, facility conditions, and non-medical grievances. However, they did not comply with use of force standards for several incidents.

Report Type
Inspection / Evaluation
Agency Wide
Yes
Number of Recommendations
8
Questioned Costs
$0
Funds for Better Use
$0

Open Recommendations

This report has 3 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
2 No $0 $0

Provide additional training on de-escalation techniques and mental health assistance.

3 No $0 $0

Comply with PBNDS 2011 standards by: a) providing documentation for the new open sick call system and reduction in wait times; b) continuing efforts to fill vacant positions; c) ensuring that urgent dental needs are met in a timely manner; and d) devising and executing a plan to eliminate the medical documentation scanning backlog.

4 No $0 $0

Comply with PBNDS 2011 standards by: a) ensuring Krome’s medical department responds to medical grievances within the required time; b) ensuring copies of all paper medical grievances are placed in detainee medical records; c) ensuring all medical grievances are tracked and logged appropriately; d) updating the facility grievance policy to include expectations related to the submission of medical grievances. If the expectation is for detainees to only submit medical grievances through the paper grievance forms, Krome should update the facility’s detainee handbook; e) removing the grievance form, revised in 2011, from circulation at Krome and ensuring the facility does not impose a time limit on when a detainee may submit a formal grievance; and f) maintaining an adequate supply of paper grievance forms and writing instruments in housing units.

Department of Homeland Security OIG

United States