Open Recommendations

Ensure pertinent weather-related risks identified in Center Resilience Assessments are entered
into the Agency’s OSI risk database.

Update master planning guidance to include expectations for incorporating Center Resilience
Assessments into Center Master Plans.

To the extent practical, develop a process for monitoring and evaluating the costs and
performance of post-construction, implemented weather-related resilience activities.

We recommend that USAID's Office of Acquisition and Assistance Cost, Audit and Support Division/Contract Audit Management Branch verify that IBTCI corrects the one material weaknesses in internal control detailed on pages 9 and 10 of the audit report.

Establish internal controls to ensure all in-kind contributions are properly supported by documentation to establish the method used to determine the value of in-kind contributions in accordance with the Uniform Guidance requirements based on the type of cost and source of in-kind contributions.

Establish internal controls to ensure STW retains accurate and complete supporting documentation in accordance with record retention requirements in the ARC grant agreement and the Uniform Guidance.

Work with ARC to resolve the non-ARC in-kind questioned costs of $46,900 to reflect the $275 rental fee rate.

Establish policies and procedures for the timely submission of progress reports in accordance with the Uniform Guidance and grant agreement.

The OIG recommends the DNFSB update the Review Agenda guidance to include a scheduling technique and a timeliness metric.

The OIG recommends the DNFSB develop and implement a Knowledge Management program to systematically record Review Agenda knowledge in a centralized location, to strengthen the overall training program.

The OIG recommends the DNFSB update Instruction-530.1, Execution of Technical Staff Reviews and the associated Operating Procedures to align with the current Review Agenda process and correct the deficiencies noted in the DNFSB’s self-assessment.

The VA New Mexico Healthcare System Director ensures that social work staff are knowledgeable that 10-10EZR forms can be completed at any time to correct a patient’s financial information and documents are not required to verify financial information.

The VA New Mexico Healthcare System Director reviews the ineffective communication, collaboration, and utilization of available sources of information by social work staff and the enrollment and eligibility supervisor and ensures the ongoing assessment of barriers that could affect patients’ care.

The VA New Mexico Healthcare System Director identifies why postsurgical follow-up care was not coordinated for the patient and takes action as warranted.

The VA New Mexico Healthcare System Director educates emergency department providers on the expectation for identifying the eligibility of each patient who requires admission and the need to obtain Chief of Staff approval if an ineligible patient necessitates care at the facility.

The VA New Mexico Healthcare System Director ensures that inpatient providers are aware of the process to obtain Chief of Staff approval for an ineligible patient to continue care at the facility when clinically indicated.

The VA New Mexico Healthcare System Director reviews the process for note retractions and ensures providers and document specialists are trained on the process.

The VA New Mexico Healthcare System Director ensures that inpatient social workers, providers, transfer coordinators, and nurses are aware that ineligible patients can be transferred from the facility and provides education related to the processes required for approval and facilitation of the transfer.

The VA New Mexico Healthcare System Director monitors compliance with the requirement that discharge paperwork is provided to each patient who is discharged.

The VA New Mexico Healthcare System Director ensures that providers communicate relevant information to community healthcare providers as needed to ensure continuity of care.

The VA New Mexico Healthcare System Director evaluates that staff (inpatient social workers, providers, transfer coordinators, nurses, and the nursing officer of the day) are aware that ineligible patients can be transported from the facility and provides education related to the processes required for approval and facilitation of the transport.

The VA New Mexico Healthcare System Director educates staff on steps to take if attempts to escalate concerns to their supervisors are not adequately addressed.

The VA New Mexico Healthcare System Director reviews the facility’s root cause analysis process, ensures that staff directly involved in an adverse event do not participate in root cause analysis of an event, and considers if another root cause analysis should be completed on this event.

The VA New Mexico Healthcare System Director makes certain that leaders are aware when assigned as responsible for root cause analysis action items and adhere to action plan due dates.

The VA New Mexico Healthcare System Director takes action to ensure that leaders understand and effectively utilize high reliability organization principles noted in this report to identify and correct deficiencies.