Open Recommendations

We recommend SSA include terms or conditions in all contracts that require that contractors identified as having significant security responsibilities complete role based security training before they perform their assigned duties and, at least, each fiscal year thereafter.

We recommend SSA implement data validation controls before it processes the role based privacy training assignments to prevent errors and avoid confusion between different components.

We recommend SSA develop and implement a process to send stakeholders routine reminders to update personnel information and periodically validate that all stakeholder information is accurate.

The Chief, Taxpayer Services, should educate IRS representatives about the fraud scheme and require them to properly authenticate callers before providing tax account information, including tax deposit and tax transcript information.

Conduct a study to establish minimum loan thresholds for performing site visits, implement policies and procedures based the results of that study, and perform site visits to help facilitate appropriate liquidation of collateral on defaulted COVID-19 EIDLs in an effort to maximize collections.

Verify all delinquent COVID-19 EIDL obligors are reported to credit bureaus in a timely manner.

Confer with the DOJ to establish a reasonable standard for referral of delinquent COVID-19 EIDLs to the DOJ for litigation.

Complete efforts to develop and implement program-level goals and metrics for both the Regional and Significant Service Provider Examination Programs. This should include finalizing and implementing the Inherent Risk Methodology Analysis.

Develop and implement a plan to hire and retain enough employees to consistently reach and maintain authorized complement at the St. Louis Processing and Distribution Center.

Coordinate with the Midwest Division Director, Logistics, to develop a plan to verify supervisors are monitoring scanning to improve compliance with load and unload scan goals at the St. Louis Processing and Distribution Center.

Develop and implement a plan to verify extra trips are properly recorded in the Surface Visibility Web system at the St. Louis Processing and Distribution Center.

Verify correct chain of custody procedures are followed for registry items at the St. Louis Processing and Distribution Center.

Implement a plan to hold managers and supervisors accountable for addressing employees who do not follow workplace rules at the St. Louis Processing and Distribution Center.

Analyze and realign processing operations at all four St. Louis processing facilities to improve efficiency.

Verify mail condition issues are communicated through the Mail Arrival Quality/Plant Arrival Quality tool at the St. Louis Processing and Distribution Center.

Develop a plan to verify employees attach accurate placards on mail transportation equipment and follow first in, first out order at the St. Louis Processing and Distribution Center.

Develop a strategy to consistently conduct proper preventative maintenance on machines at the St. Louis Processing and Distribution Center.

Develop a process to verify all delayed mail is reported in the Mail Condition Visualization system daily at the St. Louis Processing and Distribution Center.

Fill Postal Service driver vacancies at the St. Louis Processing and Distribution Center.

Develop and implement a plan to utilize dock space efficiently at the St. Louis Processing and Distribution Center.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.