Open Recommendations

Determine the allowability of the questioned transactions and recover $1,732,107, if applicable.

Work with the Federal Highway Administration to determine the allowability of questioned tribal transactions and recover $971,676, if applicable.

The Chief, Taxpayer Services, should develop an electronic case management system and associated internal controls to collectively manage unidentified payments, hardcore payment tracer referrals, and other inventory streams, across the IRS’s Accounting Operations.

The Chief, Taxpayer Services, should until an electronic case management system is established, develop an interim process to track hardcore payment tracer referrals.

The Chief, Taxpayer Services, should establish evaluative metrics for unidentified payments and hardcore payment tracer referrals that will help assess the efficiency and effectiveness of these programs. This should include, but not be limited to, establishing evaluative metrics associated with receipts, rejections, closures, and timeliness, nationwide and for each Tax Processing Center.

Implement a regular assessment and briefing of all enterprise-level risks, such as through discussion of risk profiles at ERM Council meetings, on a frequency commensurate with risk exposure to monitor that each risk is managed within risk appetite.

Clarify how the ERM Council should communicate risk results to agency officials who implement decisions.

The Facility Executive Director ensures staff complete the mental health nursing admission screen note, with veterans’ legal status, for admissions to the inpatient mental health unit and develops a plan to monitor for sustained compliance.

The Chief of Staff ensures documentation of discussions between the prescriber and veteran on the risks and benefits of newly prescribed medications prior to administration and develops a plan to monitor for sustained compliance.

The Chief of Staff ensures veterans’ discharge instructions are written in easy-to-understand language and include the purpose of each medication.

The Facility Executive Director ensures staff complete VA S.A.V.E. training and develops a plan to monitor for sustained compliance.

The Facility Executive Director ensures Interdisciplinary Safety Inspection Team members participate in Mental Health Environment of Care Checklist inspections and develops a plan to monitor for sustained compliance.

The Facility Executive Director ensures all required individuals complete Mental Health Environment of Care Checklist annual training and develops a plan to monitor for sustained compliance.

The Facility Executive Director ensures the Mental Health Executive Council includes veteran representation.

The Facility Executive Director ensures staff complete the mental health nursing admission screen note, with veterans legal status, for admissions to the inpatient mental health unit and develops a plan to monitor for sustained compliance.

The Chief of Staff ensures documentation of discussions between the prescriber and veteran on the risks and benefits of newly prescribed medications prior to administration and develops a plan to monitor for sustained compliance.

The Chief of Staff ensures veterans discharge instructions are written in easy-to-understand language and include the purpose of each medication.

The Facility Executive Director ensures staff complete VA S.A.V.E. training and develops a plan to monitor for sustained compliance.

The Facility Executive Director ensures Interdisciplinary Safety Inspection Team members participate in Mental Health Environment of Care Checklist inspections and develops a plan to monitor for sustained compliance.

The Facility Executive Director ensures all required individuals complete Mental Health Environment of Care Checklist annual training and develops a plan to monitor for sustained compliance.

The Facility Director ensures the Mental Health Executive Council includes veteran representation.

The Veterans Integrated Service Network Director provides oversight and monitoring of bed utilization.

The Chief of Mental Health ensures a minimum of four hours of recovery-oriented, interdisciplinary programming on weekends on the inpatient mental health unit.

The Facility Director develops and implements written processes to monitor and track compliance with state involuntary commitment requirements.

The Chief of Staff ensures staff use the required admission note template to document legal commitment status.