Open Recommendations

Verify all delinquent COVID-19 EIDL obligors are reported to credit bureaus in a timely manner.

Confer with the DOJ to establish a reasonable standard for referral of delinquent COVID-19 EIDLs to the DOJ for litigation.

Complete efforts to develop and implement program-level goals and metrics for both the Regional and Significant Service Provider Examination Programs. This should include finalizing and implementing the Inherent Risk Methodology Analysis.

Develop and implement a plan to hire and retain enough employees to consistently reach and maintain authorized complement at the St. Louis Processing and Distribution Center.

Coordinate with the Midwest Division Director, Logistics, to develop a plan to verify supervisors are monitoring scanning to improve compliance with load and unload scan goals at the St. Louis Processing and Distribution Center.

Develop and implement a plan to verify extra trips are properly recorded in the Surface Visibility Web system at the St. Louis Processing and Distribution Center.

Verify correct chain of custody procedures are followed for registry items at the St. Louis Processing and Distribution Center.

Implement a plan to hold managers and supervisors accountable for addressing employees who do not follow workplace rules at the St. Louis Processing and Distribution Center.

Analyze and realign processing operations at all four St. Louis processing facilities to improve efficiency.

Verify mail condition issues are communicated through the Mail Arrival Quality/Plant Arrival Quality tool at the St. Louis Processing and Distribution Center.

Develop a plan to verify employees attach accurate placards on mail transportation equipment and follow first in, first out order at the St. Louis Processing and Distribution Center.

Develop a strategy to consistently conduct proper preventative maintenance on machines at the St. Louis Processing and Distribution Center.

Develop a process to verify all delayed mail is reported in the Mail Condition Visualization system daily at the St. Louis Processing and Distribution Center.

Fill Postal Service driver vacancies at the St. Louis Processing and Distribution Center.

Develop and implement a plan to utilize dock space efficiently at the St. Louis Processing and Distribution Center.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

We recommend that USAID/Ukraine request that the State Service of Special Communications and Information Protection
of Ukraine assess which USAID-delivered Starlink terminals are at high risk of misuse or
theft, and coordinate with SpaceX to suspend service for those terminals.

The Chief, Taxpayer Services, should perform a study to determine whether a new kiosk program that uses updated technology, or deploys laptops to TACs, would provide effective and efficient self-service options to taxpayers.