Open Recommendations

EEOC must manage customer expectations by making customer service standards available to the public.

The IIG should explore and implement ways to reduce the call hold time and email response time for customers.

The IIG should design and implement a quality assurance program for customer emails.

OFP should assess the usefulness of generating 846 inquiries (i.e.; return on investment) and assess whether automatic close out in the system is more practical,

OFP should establish guidelines for generating 846 inquiries and other information sharing between the IIG and district offices.

Further analyze the data it already collects and collect additional data to identify opportunities to reduce excess idling. This could include analyzing trend data on excess idling over time, by location, and by locomotive.

Using these analyses, establish and implement a process to regularly target and reduce excess idling companywide. This could include developing a real-time alert for the appropriate mechanical staff that would allow them to make needed repairs to prevent excess idling.

(U) Rec. B.1: Recommendation is Classified.

CMS should evaluate how HHAs are using telehealth specifically, the types of services provided via telehealth and the characteristics of patients who benefit from these services.

CMS should to inform decision-making, evaluate how the regulatory flexibilities it has offered in response to the COVID-19 public health emergency affect the quality of home health care.

CMS should in collaboration with ASPR TRACIE, apply lessons learned from the COVID-19 pandemic to update and/or develop emergency preparedness trainings and materials for HHAs on responding to infectious disease outbreaks.

In conjunction with corrective actions being taken on previous audits, revise ONAP's internal policy and procedures to include detailed written policies and procedures for the marketing, preservation, and sale of defaulted loan notes and REO properties on tribal trust and other restricted lands.

The Office of Cuba Broadcasting should implement a strategic communication plan that conveys journalistic standards objectives and priorities to staff.

The Office of Cuba Broadcasting should create written policies or procedures that define the editorial review process to ensure that all content is reviewed before broadcast.

The Office of Cuba Broadcasting should develop and disseminate to staff written procedures governing how journalistic standards lapses will be addressed, as well as the roles and responsibilities of the various personnel and offices involved.

Voice of America should require all language services to complete the annual program reviews according to network and U.S. Agency for Global Media policies.

Voice of America should develop and distribute to staff a written action plan for each annual program review, to include how action items will be implemented and enforced.

Voice of America should develop and disseminate to staff, including through training, written procedures governing how journalistic standards lapses will be addressed, as well as the roles and responsibilities of the various personnel and offices involved.

Voice of America should clarify the roles and authorities of the Standards Editor in implementing standards-related guidance for all staff.

The U.S. Agency for Global Media should offer the Office of Cuba Broadcasting a Spanish-language option for training on journalistic standards and principles.

(U) Rec. 1.a: The DoD OIG recommend that the Air Force Chief Information Officer direct the system owners, in coordination with the Air Force Chief Information Security Officer and Authorizing Officials, to identify and mitigate all very high, high, and moderate weaknesses identified in plans of action and milestones that exceed the 30-day and 90-day mitigation requirement as required by Air Force guidance, and prioritize any weaknesses identified in the Cybersecurity and Infrastructure Security Agency's known exploited vulnerabilities catalog.

(U) Rec. 1.b: The DoD OIG recommend that the Air Force Chief Information Officer establish controls, in coordination with the Air Force Chief Information Security Officer and Authorizing Officials, to ensure that system owners mitigated weaknesses identified in plan of action and milestones by their scheduled completion dates and in accordance with the timelines established in Air Force guidance.

(U) Rec. 1.c: The DoD OIG recommend that the Air Force Chief Information Officer update Air Force Instruction 33?332, "Air Force Privacy and Civil Liberties Program," March 10, 2020 (updated on May 12, 2020), in coordination with the Air Force Privacy Officer, to align with the June 2021 DoD Data Breach Response Plan, including the changes to the breach reporting process.

(U) Rec. 2.a: The DoD OIG recommend that the Air Force Chief Privacy Officer establish controls to ensure that Air Force privacy officials are timely reporting breaches in accordance with the Air Force Instruction 33?332, "Air Force Privacy and Civil Liberties Program," March 10, 2020 (updated on May 12, 2020).

(U) Rec. 2.b: The DoD OIG recommend that the Air Force Chief Privacy Officer ensure that all Air Force personnel receive annual privacy training that addresses all the key elements required by Air Force Instruction 33?332, "Air Force Privacy and Civil Liberties Program," March 10, 2020 (updated on May 12, 2020).