Open Recommendations

Fill Postal Service driver vacancies at the St. Louis Processing and Distribution Center.

Verify delayed mail counts are completed and entered correctly into the Mail Condition Visualization system at the St. Louis Network Distribution Center.

Use the Mail Arrival Quality/Plant Arrival Quality system - Inter-Plant Quality report to communicate late arriving mail and resolve mail arrival issues with other processing facilities at the St. Louis Network Distribution Center.

Train mail clerks and processing supervisors on proper placarding, and provide oversight to verify these procedures are followed at the St. Louis Network Distribution Center.

Fill the vacant Postal Vehicle Service driver positions needed and hold employees accountable for attendance and performance issues at the St. Louis Network Distribution Center.

We recommend that USAID/Ukraine request that the State Service of Special Communications and Information Protection
of Ukraine assess which USAID-delivered Starlink terminals are at high risk of misuse or
theft, and coordinate with SpaceX to suspend service for those terminals.

The Chief, Taxpayer Services, should perform a study to determine whether a new kiosk program that uses updated technology, or deploys laptops to TACs, would provide effective and efficient self-service options to taxpayers.

We recommend that the Office of Acquisition and Assistance, Cost, Audit and Support Division, Contract Audit Management Branch verify that Creative Associates corrects the one material weaknesses in
internal control detailed on pages 15, 16 and 17of the audit report.

Evaluate which staff should have access to and should update the Consult Toolbox when records are requested or received and update the Consult Business Rules and Uses of the Consult Package Standard Operating Procedure to reflect necessary changes.

Include controls within the Consult Toolbox to prevent errors and improve data quality, including controls on administrative closure of low-risk consults and documenting the records-retrieval method.

Update consult closure policies and procedures to clarify requirements for administrative closure and determine whether metrics for the percentage of records received should be a requirement and included in policy.

Determine whether Veterans Health Administration facilities community care offices should continue to be required to use the administrative closure report for oversight of administratively closed consults, and if not, determine what reports should be required.

Evaluate the workload of community care staff to determine the most efficient way to structure and execute their duties.

Determine if there are mechanisms to identify standardization opportunities and increase efficiency for improving records return processes.

Ensure community care staff follow procedures to reduce duplicate records received.

Evaluate ways to increase use of provider electronic records portals to reduce reliance on electronic fax when retrieving medical records.

Consider increased implementation of technologies to improve records processing once received to reduce the manual renaming of electronic files and uploading of records into the electronic health record.

Ensure records from the Joint Longitudinal Viewer are uploaded into the electronic health record.

The Medical Center Director ensures staff store clean and soiled utility items separately, maintain cleanliness, and dispose of expired items.

Ensure YouthBuild develops and implements written policies for the preparation of performance and progress reports

Require YouthBuild to comply with the personally identifiable information (PII)-related special condition and enhance its existing information security policies to include procedures on how to respond and report an actual or imminent breach of PII.

Ensure YouthBuild develops and implements written subrecipient monitoring policies and procedures to: (1) review background checks for individuals with close contact with minors, (2) validate subrecipient performance data to source documentation, and (3) include documentation of corrective actions and resolution on all significant developments that negatively affect the subaward.

Ensure YouthBuild enhances its existing conflict of interest policies to include the necessary procedures, including satisfying the requirement to disclose in writing any potential conflicts of interest to OJP.

Ensure YouthBuild develops and implements: (1) a control to help ensure that its files contain adequate documentation to support its sole source procurement activities as required and (2) policies and procedures for documenting its price reasonableness determinations.

Finalize and implement policies and procedures for creating and maintaining current and target cybersecurity profiles in alignment with National Institute of Standards and Technology Cybersecurity Framework Guidance.