Open Recommendations

Using the same evaluation findings, require the Veteran and Family Member Programs to update its systems to generate AMA-compliant decision notices to the extent possible.

Require the Office of Regulations, Appeals, and Policy and the program office for Member Services’ Eligibility and Enrollment Division to ensure that priority group assignment decision notices are provided with enrollment handbooks given to veterans.

Identify resources and assign duties to conduct quality control reviews of decision letters with program offices to remediate deficiencies.

Work with the Office of Information and Technology to update Caseflow to address identified VHA system requirements within specified deadlines, including adding a program identifier and facilitating entries for individuals and entities that are not veterans.

Establish interim tracking procedures with the program offices until Caseflow can be considered a reliable system for VHA oversight.

In coordination with the Office of General Counsel, seek clarification on how the reporting metrics sections of the Appeals Modernization Act apply to VHA, and then develop those measures.

Issue policy and other clear guidance that includes standard tracking processes and procedures, and oversight of that tracking.

Work with VBA and others to allow access to all VHA program offices, and ensure that those offices in turn require that staff use the Centralized Mail Portal for all decision reviews or establish another mechanism that ensures all decision reviews are tracked from request receipt through routing and processing.

Work with the Office of Information and Technology to determine the best way to create a central repository and identify the necessary resources to implement and maintain it.

Develop decision review retention standards and communicate to the relevant programs what types of claims and appeals documentation should be stored, for how long, and where.

Implement training on processing and tracking appeals that is mandatory for VHA staff who process decision reviews.

Rec. A.1.a: The DoD OIG recommended that the Assistant Secretary of Defense (Health Affairs) conduct a study concerning triage levels for sexual assault victims, including a review of industry standards and revise DoD guidance to prescribe a specific triage level for sexual assault victims or a minimum level that meets the requirements for priority and uniformity.

Rec. A.1.b: The DoD OIG recommended that the Assistant Secretary of Defense (Health Affairs) develop a process to review and ensure that emergency department providers implement and consistently apply the new guidance for assigning a triage level for sexual assault victims.

Rec. B.1.a: The DoD OIG recommended that the Assistant Secretary of Defense (Health Affairs) revise guidance to require emergency department providers to document in the sexual assault victim's medical record: (1) the triage level of care assigned; (2) whether providers offered and documented a Sexual Assault Forensic Examination to the victim; and (3) whether the Sexual Assault Response Coordinator, Sexual Assault Prevention and Response Victim Advocate, or Family Advocacy Program clinical provider was notified, and the details of the notification including who was notified and when they were notified.

Rec. B.1.b: The DoD OIG recommended that the Assistant Secretary of Defense (Health Affairs) develop a process to review and ensure that emergency department providers implement and consistently apply the new guidance on documentation requirements for sexual assault victims.

Rec. B.1.c: The DoD OIG recommended that the Assistant Secretary of Defense (Health Affairs) update Military Health System GENESIS to add an automated control requiring emergency department providers to enter: (1) triage level of care assigned; (2) whether providers offered a Sexual Assault Forensic Examination; and (3) whether providers notified the Sexual Assault Response Coordinator, Sexual Assault Prevention and Response Victim Advocate, or Family Advocacy Program clinical provider for care provided at medical treatment facility emergency departments for sexual assault victims, and the details of the notification, including who was notified and when they were notified.

We recommend the Acting Director of U.S. Immigration and Customs Enforcement establish a policy for ICE field personnel to validate migrant addresses and to elevate address concerns, such as recurring or invalid migrant release addresses, recorded into U.S. Customs and Border Protection and ICE systems.

We recommend the Executive Associate Director of U.S. Immigration and Customs Enforcement’s Enforcement and Removal Operations analyze migrant U.S. release address data on a recurring basis to identify trends, such as recurring and uninhabitable addresses, and share known address concerns with U.S. Border Patrol.

Create a single Service-wide comprehensive digitalization strategy that identifies priorities, objectives, interim target dates, milestones, etc. The strategy should identify the IRS business units responsible for the applicable actions and should be updated annually.

Develop processes to require management to track digitalization efforts and compare results against the plans, goals, objectives, milestone dates, etc., and analyze any significant deviations to identify needed strategic changes.

(U) Rec. B.1: Report is Classified.

(U) Rec. B.2: Report is Classified.

(U) Rec. B.3: Report is Classified.

(U) Rec. B.4: Report is Classified.

We recommend the Architect of the Capitol (AOC) require the Construction Manager as Constructor (CMc) to submit a final Testing, Adjusting and Balancing report. If the CMc is unable to do so, the AOC should assess a credit against the CMc for failing to properly complete its contractual obligations.