Open Recommendations

Review and take appropriate actions for the 30 beneficiaries we identified who had improper payments.

Obtain accurate WC data for the 357 beneficiaries with missing or inaccurate WC information, make necessary payment adjustments, and resolve any improper payments, if necessary.

We recommend the Vice President and Chief Information and Digital Officer, Technology and Innovation, (1) design and implement a documented process for maintaining an accurate inventory of internet accessible internet protocal addresses and update Cybersecurity and Infrastructure Security Agency within five days of changes.

We recommend the Vice President and Chief Information and Digital Officer, Technology and Innovation, update patch management processes to verify known exploited vulnerabilities are patched or mitigated in accordance with policy.

Use up-to-date contact center data and the recommended Veterans Health Administration call center staffing model to ensure the clinical contact center is operating within indicated target staffing goals.

Evaluate call center staffing and call data for clinical contact center staff based at the Atlanta facility to identify possible operational inefficiencies related to scheduling, handle time, and availability for calls, and address inefficiencies as needed.

Periodically evaluate the performance of health administration services staff who answer specialty care clinic calls at the Atlanta facility to ensure they meet Veterans Health Administration call center performance standards.

Evaluate call data to ensure health administration services staff at the Atlanta facility who answer calls for the mental health and specialty care clinics meet Veterans Health Administration call center performance standards for timeliness and abandonment rate.

The Greater Los Angeles Healthcare System Director ensures veterans enrolled in the Housing and Urban Development Veterans Affairs Supportive Housing program have documented treatment plans consistent with Veterans Health Administration and facility policy.

The Greater Los Angeles Healthcare System Director reviews and assesses the Housing and Urban Development Veterans Affairs Supportive Housing program supervisors electronic health record review process to assess Housing and Urban Development Veterans Affairs Supportive Housing-related documentation, including treatment plan deficiencies, and takes action as warranted.

The Greater Los Angeles Healthcare System Director ensures facility Housing and Urban Development Veterans Affairs Supportive Housing program discharge policy is in alignment with Veterans Health Administration policy.

The Greater Los Angeles Healthcare System Director reviews and assesses the Housing and Urban Development Veterans Affairs Supportive Housing program supervisors process to identify incongruencies between electronic health records and Homeless Operations Management and Evaluation System documentation, and takes action as warranted.

The Greater Los Angeles Healthcare System Director reviews patient aligned care team assignments for unhoused Housing and Urban Development Veterans Affairs Supportive Housing veterans, and takes action as warranted.

We recommend that USAID/Kenya and East Africa determine the allowability of $56,456 in ineligible questioned costs on pages 31, 32, and 37 of the audit report and recover any amount that is unallowable.

We recommend that the DHS Artificial Intelligence Task Force, in coordination with appropriate stakeholders, evaluate DHS’ 2020 Artificial Intelligence Strategy and finalize any updates that it determines are needed.

We recommend that the DHS Artificial Intelligence Policy Working Group complete its ongoing efforts to assess and document the need for components to update or revise their existing policies, procedures, and processes for the responsible and ethical use of artificial intelligence.

We recommend that the DHS Artificial Intelligence Policy Working Group complete its ongoing efforts to develop a directive and instruction to facilitate updates that require formal policy changes to proceed.

We recommend that the DHS Artificial Intelligence Policy Working Group complete its ongoing efforts to develop an Artificial Intelligence Risk Management Framework.

We recommend that the DHS Chief Information Security Officer complete its review of and update DHS Policy Directive 4300A for artificial intelligence considerations.

We recommend that the DHS Privacy Office evaluate the personnel and training resources of oversight staff to determine additional resources and training required to meet artificial intelligence oversight requirements and act as needed based on the results of the evaluation.

We recommend that the DHS Privacy Office update the Privacy Compliance Review process to formally track required Privacy Compliance Reviews.

We recommend that the DHS Privacy Office develop and implement a formalized process for tracking and closing Privacy Compliance Review recommendations.

We recommend that the DHS Office for Civil Rights and Civil Liberties evaluate the personnel resources needed to meet civil rights and civil liberties oversight requirements and act as needed based on the results of the evaluation.

We recommend that the DHS Office for Civil Rights and Civil Liberties finalize its Artificial Intelligence Risk Management Framework or implement an alternative process to provide oversight of DHS artificial intelligence’s compliance with civil rights and civil liberties considerations.

We recommend that CBP implement DHS’ enterprise process to identify, assess, and track AI use cases or implement a component specific process to identify, assess, and document artificial intelligence use cases and the associated data required for the Department’s mandated public reporting of artificial intelligence.