Open Recommendations

The Commissioner, Wage and Investment Division, should implement a more centralized and structured approach that includes an assessment of factors including high-volume notices and letters issued to taxpayers to ensure that frequently issued notices and letters as well as those that have significant impact on the taxpayer are translated into Spanish.

The Commissioner, Wage and Investment Division, should establish a process for Limited English Proficiency (LEP) taxpayers to provide feedback on their experience using the Over-the-Phone Interpreter (OPI) service.

The Commissioner, Wage and Investment Division, should establish a customer satisfaction measurement system to assess the overall satisfaction with Over-the-Phone Interpreter (OPI) service.

The Commissioner, Wage and Investment Division, should establish specific performance measures and goals to effectively assess the assistance provided to LEP and visually impaired taxpayers.

Define a Supply Chain Risk Management strategy to drive the development and implementation of policies and procedures for:a. How supply chain risks are to be managed across the agency;b. How monitoring of external providers compliance with defined cybersecurity and supply chain requirements;c. How counterfeit components are prevented from entering the DNFSB supply chain.

Update agency strategic planning documents to include clear milestones for implementing strong authentication, the Federal ICAM architecture and OMB M-19-17, and phase 2 of DHS's Continuous Diagnostics and Mitigation (CDM) program.

Continue efforts to develop and implement role-based privacy training for users with significant privacy or data protection related duties.

Conduct a business impact assessment within every two years to assess mission essential functions and incorporate the results into strategy and mitigation planning activities.

Develop and implement role-based training with those who hold supply chain risk management roles and responsibilities to detect counterfeit system components.

Based on the results of this audit, exercise reasonable diligence to identify, report, and return any overpayments in accordance with the 60-day rule and identify any of those returned overpayments as having been made in accordance with this recommendation.

We recommend that the Chief Financial Officer and Assistant Secretary for Administration establish a Department-wide framework that includes written procedures and a quality assurance process to ensure prompt processing, independent and objective reviewing, thorough reporting, and tracking the status of H referrals from OIG.

We recommend that the Chief Financial Officer and Assistant Secretary for Administration enforce the reporting requirement on providing to OIG the H referral response as required in DAO 207-10. If the suspense date cannot be met, report its progress to and request an extension from OIG before the suspense date.

CMS should conduct additional outreach to beneficiaries to increase awareness about Medicare coverage for the treatment of opioid use disorder.

CMS should take steps to increase the number of providers and opioid treatment programs for Medicare beneficiaries with opioid use disorder.

CMS should assist SAMHSA by providing data about the number of Medicare beneficiaries receiving buprenorphine in office-based settings and the geographic areas where Medicare beneficiaries remain underserved.

CMS should take steps to increase the utilization of behavioral therapy among beneficiaries receiving medication to treat opioid use disorder.

CMS should create an action plan and take steps to address disparities in the treatment of opioid use disorder.

CMS should collect data on the use of telehealth in opioid treatment programs.

Design and implement an effective accountability system that includes clear expectations of goals, performance measures, estimated target dates, and monitoring to hold OIT leadership accountable for improving AmeriCorps’ information security program to an effective level. (New

Develop, document, and communicate an overall SCRM strategy, implementation plan, and related policies and procedures to guide and govern supply chain risk management activities. If AmeriCorps intends to limit its IT purchases to GSA vendors, it should so state, and indicate who, if anyone, must approve exceptions. (New)

FHFA’s Office of Technology and Information Management (OTIM) should request an assessment to be completed by December 1, 2022, and that assessment will be used to determine if OTIM has sufficient resources (staff, technology, etc.) to update, test, and execute the contingency plan requirements.

(U) Rec. 1: The DoD OIG recommended that the Defense Pricing and Contracting Principal Director review the Defense Federal Acquisition Regulation Supplement and Defense Federal Acquisition Regulation Supplement Procedures, Guidance, and Information to determine whether current policy adequately addresses when cost analysis should be required by contracting officials to determine price reasonableness for sole-source spare parts not subject to Truth in Negotiations Act. If the Principal Director determines that current policy is not sufficient, the Principal Director should initiate actions to revise and update policy and guidance.

We recommend that the Office of Single Family Housing coordinate its efforts with the Office of Public and Indian Housing and the Office of Multifamily Housing Programs to further ensure that appropriate controls are in place to prevent HECM borrowers from violating principal residency requirements.

Resolve the $91,220 in questioned inadequately supported subaward expenses, internal service provider rates, and meal expenses for which UTD has not agreed to reimburse NSF and direct UTD to repay or otherwise remove the sustained questioned costs from its NSF awards.

Direct UTD to provide documentation that it has repaid or otherwise credited the $551 of questioned travel costs that it has agreed to reimburse.