Open Recommendations

Ensure privileged user access reviews for [redacted] are performed in accordance with FDIC policy.

Ensure a complete and accurate user listing is utilized for the [redacted] user access review as required by FDIC policy.

The Chief Information Officer ensures that the actions shared with the agency in the detailed technical report are taken to properly configure and fully utilize anti-phishing protections.

The Chief Information Officer ensures that the actions shared with the agency in the detailed technical report are taken to properly configure and fully utilize anti-phishing protections.

The Chief Information Officer implements continuous improvement and emphasize a “Zero Click” mindset throughout the organization to reduce the threat from phishing campaigns.

Work with states to strengthen waiver approval processes to prevent the improper waiving of UI overpayment recoveries when federal dollars are at stake.

Work with the Office of the Chief Financial Officer (OCFO) to develop and implement a specific process designed to detect when states have improperly waived UI overpayment recoveries, providing time for states to course correct and minimize the risk of financial loss.

Work with Michigan to ensure proper post-investigative actions are taken for the five confirmed fraud cases identified in this report.

Remedy the $240,926,764 in questioned costs.

Work with state workforce agencies to ensure they retroactively submit accurate and complete information related to overpayment recovery waiver amounts for FPUC, PUA, and PEUC, for all pandemic-related reporting periods.

We recommend that the Orphaned Well Program Office require the Kansas Corporation Commission to determine and document that all wells plugged using Infrastructure Investment and Jobs Act funds were completed in accordance with Kansas Statutes Annotated 55?179 (e.g., the wells were plugged only after the commission determined that no person was legally responsible, or that each legally responsible person was dead, no longer in existence, insolvent, or could no longer be found).

We recommend that the Orphaned Well Program Office require the Kansas Corporation Commission to update witnessing information on its most recent performance report and verify the accuracy of reported witnessing information.

We recommend that the Orphaned Well Program Office resolve the questioned costs of $299,275 in which the Kansas Corporation Commission did not determine whether the legally responsible party was dead, no longer in existence, insolvent, or could no longer be found.

We recommend that the Orphaned Well Program Office require the Kansas Corporation Commission to issue guidance to staff on completing witnessing information in the "Data Reporting Template with Definitions" spreadsheet.

Strengthen controls in the Office of the Assistant Director to ensure inclusion of staffing monitoring contract requirements, in coordination with the contracting officer, to meet gradual staffing level goals during start-up periods in future community-based outpatient clinic contracts.

Strengthen controls to ensure data used for monitoring contract performance standards are accurate and comply with the methodology required in the contracts Quality Assurance Surveillance Plan.

Review the medical staff-driven phase of the credentialing process, to ensure action plans implemented to expedite the credentialing process are effective.

Strengthen controls to ensure contracted staff complete required scheduling training before granting them access to VAs scheduling system and authorizing them to make veteran appointments.

Review the healthcare systems staffing augmentation plan and coordinate with the contracting officer to ensure the full costs are recovered for all Veterans Health Administration staff who provided services for which the contractor was also compensated

Review the unilateral memorandum related to staffing augmentation, establish a contract modification in compliance with the Federal Acquisition Regulation provisions regarding contract changes, and ensure relevant documentation is maintained in the contract file.

Recover government funds expended for Veterans Health Administration staff augmented at contracted community-based outpatient clinics using full cost amounts.

Review and enforce staffing contingency plan requirements for the Loma Linda Healthcare System contract, including maximizing the contractors use of temporary replacements, or locum tenens, to minimize staffing shortages.

Strengthen oversight mechanisms to ensure the enforcement of staffing requirements during contract start-up in future community-based outpatient clinic contracts before the clinics become operational.

Ensure that historical factors such as changes in the subsidy rate, frequency of major disasters, and total dollar amount of loan approvals from prior years are taken into consideration when developing the annual budget request for the disaster loan program.

Ensure monthly disaster reports comply with all the requirements of 15 U.S.C. § 636k(a).