Open Recommendations

The VA Maryland Health Care System Director develops and implements an education plan to address incomplete Care in the Community consult submissions and monitors efficacy of the plan.

The VA Maryland Health Care System Director implements Care in the Community consult management process improvements, focusing on consult completion.

The Veterans Integrated Service Network Director assists system leaders with completing corrective actions to improve Care in the Community performance.

The VA Maryland Health Care System Director ensures system Care in the Community staff create and use care coordination plan notes for documenting all care coordination activities for consults with an assigned level of care other than basic and monitors for compliance.

The VA Maryland Health Care System Director ensures full implementation of Veterans Health Administrations enhanced Referral Coordination Initiative as required and monitors for compliance.

The VA Maryland Health Care System Director ensures Care in the Community Patient Advocate Tracking System data is analyzed for use in service-level quality and process improvement and monitors for compliance.

We recommend that USAID/Kenya and East Africa determine the allowability of $171,432 in ineligible questioned costs identified on page 18 of the audit report and recover any amount that is unallowable.

We recommend that USAID/Kenya and East Africa verify that Liverpool Voluntary Care and Treatment Health provides FHI360 with a copy of the findings raised in Ernst & Young's audit report to determine the allowability of $7,594 in ineligible questioned costs identified on page 18 of the audit report and recover any amount that is unallowable related to the subaward.

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The Chief, FMSS, should periodically ensure that all emergency exit doors at IRS facilities in Puerto Rico are functioning as designed and any inoperable or damaged door is repaired.

In October 2024, we recommended that the Chief, FMSS, should regularly check bins for fill rates and immediately request services for all full bins to ensure that bins do not overflow, and sensitive information is not at risk.

In October 2024, we recommended that the Chief, FMSS, should regularly check bins for fill rates and immediately request services for all full bins to ensure that bins do not overflow, and sensitive information is not at risk.

Ensure automation is consistent with the policy for processing the transportation benefit.

Prioritize the insourcing of Denver Regional Transfer Hub operations.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

We recommend that the FAS Commissioner evaluate TTS’s use of DHA to ensure it complies with 5 C.F.R. 337.205, Critical hiring needs.

We recommend that the FAS Commissioner ensure TTS’s hiring procedures comply with GSA hiring requirements.

We recommend that the FAS Commissioner strengthen controls to ensure that: 1) TTS’s hiring actions provide open and fair competition among qualified applicants and adhere to merit system principles; 2) TTS’s hiring actions are properly documented to allow for a complete and accurate third-party review, as required by the U.S. Office of Personnel Management; 3) recruitment incentives are considered in lieu of Superior Qualifications Appointments and are documented to verify compliance with 5 C.F.R. 531.212(d), Consideration of recruitment incentive; and 4) the USDC group recruitment incentive is reviewed and approved annually, as required by GSA Order HRM 9575.1 CHGE 1…

We recommend that the FAS Commissioner evaluate the Superior Qualifications Appointments awarded to TTS employees beginning April 1, 2021, to determine if the pay step granted is properly supported. If errors exist, refer to GSA’s Office of General Counsel to determine the appropriate action.

We recommend that the FAS Commissioner evaluate the TTS Talent team’s job series classifications to ensure they align with the team’s primary responsibilities and develop necessary controls to ensure future compliance.

We recommend that the FAS Commissioner evaluate TTS’s pay distribution and develop the controls necessary to ensure there is equal pay for work of equal value and consistency throughout TTS and GSA in accordance with 5 U.S.C. 2301(b)(3), Merit system principles.

The Bureau of Diplomatic Security should ensure that high threat posts conduct a full inventory of the sensitive documents in their possession that would require destruction in the event of evacuation and incorporate the volume of sensitive documents into their respective emergency action training, drills, and planning, including an explicit estimate of the time it would take to destroy current and actual holdings of Sensitive But Unclassified materials.