Open Recommendations

We recommend that CBP’s Office of Facilities and Asset Management establish and implement a CBP-wide policy to include designated roles and responsibilities for managing and overseeing the facility condition assessment program.

We recommend that CBP’s Office of Facilities and Asset Management establish and implement a CBP-wide process for conducting facility condition assessments that aligns with DHS’ policy; identifying, prioritizing, and resolving deficiencies identified during facility condition assessments; and reporting and monitoring deficiencies.

We recommend that CBP’s Office of Facilities and Asset Management implement a quality control process to ensure facility condition assessment data within TRIRIGA is accurate and complete.

Develop its own internal program to recover unclaimed assets instead of remaining dependent upon Fiscal Service.

We recommend the Senior Vice President, Generation Projects and Fleet Services, work with Power Operations to confirm that all Tennessee Valley Authority specifications (1) are included in solicitation documentation, (2) have been updated, and (3) are applicable to the type of project being bid.

We recommend the Senior Vice President, Generation Projects and Fleet Services and Vice President, Supply Chain, work with Transmission Planning and Power Operations personnel to (1) assess the Cumberland and Kingston procurement for cybersecurity risk and take appropriate actions, if necessary, and (2) establish and/or clarify responsibilities related to Supply Chain cybersecurity compliance with standards for equipment covered in procurements.

We recommend that HUD's Deputy Assistant Secretary for Fair Housing and Equal Opportunity update protocols to promote consistent expectations for timely supervisory, legal, and headquarters reviews of complex cases.

We recommend that HUD's Deputy Assistant Secretary for Fair Housing and Equal Opportunity review and update the MOUs with OGC for each region to identify and remove inefficiencies that can lead to longer FHEO investigation times and OGC review times and identify best practices that can be implemented across all regions.

We recommend that HUD's Deputy Assistant Secretary for Fair Housing and Equal Opportunity review and update investigative processes followed by each regional office to identify best practices that can be implemented across all regions and identify and remove inefficiencies that can lead to longer investigation times.

The Chief Tax Compliance Officer and Chief, Taxpayer Services should develop a coversheet to be included with and/or revise the CP161 notice to clearly inform business taxpayers that they are in a Federally declared disaster area, they have been automatically granted payment relief, and the payment of their balance due taxes is not due until the end of the postponement period shown on the coversheet and/or notice as the due date. If a coversheet is included with the CP161 notice, ensure that taxpayers are informed to disregard the payment due date shown on the CP161 notice.

(U) Establish requirements for regularly soliciting input from judges eligible to participate in the HIDS program, evaluating the judges' input, and assessing the feasibility of implementing changes that will increase HIDS program enrollment and help ensure current participants remain enrolled in the program.

(U) Track alarm monitoring participation rates, consider feedback from judges about why they choose not to obtain monitoring services, and make any necessary changes to the HIDS program to maximize the number of judges electing to include alarm monitoring in their HIDS configuration.

(U) Require district JSls to conduct residential security surveys of the home of all HIDS participants upon their enrollment in the program, unless the participant specifically declines.

(U) Update the HIDS Program Guide to identify and define the authorities, qualifications, roles, and responsibilities of all individuals tasked with facilitating, executing, and overseeing the HIDS program.

(U) Update the HIDS Program Guide to require all appropriate JSD personnel to complete periodic HIDS training and track the completion of any HIDS training for all attendees.

(U) Reevaluate its appeal policy and process and implement any necessary changes to ensure the timeliness of appeal decisions, such as tracking the date all documentation is received.

Complete a review of transportation schedules and identify and implement actions to address transportation needs at the Denver Processing and Distribution Center.

Coordinate with the Denver Network Distribution Center to determine and implement optimal transportation schedules and reduce the number of canceled outbound trips.

Consistently meet load and unload scan goals at the Denver Processing and Distribution Center.

Should the Navigator program continue, establish performance targets to assess recipient’s progress towards assisting underserved small business owners and entrepreneurs.

Should the Navigator program continue, enhance guidance for grant recipients to use acceptable methods to collect more complete client information reported to program officials.

Enhance the data validation procedures to ensure program officials check for accuracy and completeness of the performance data grant recipients upload to the system.

Establish and implement a risk-based process to compare performance results for Navigator program grant recipients and partner organizations that are also SBA resource partners to ensure performance is separate and discrete.

Should the Navigator program continue, update the programmatic compliance checklist to include a separate step to identify changes in partner organizations and ensure the grant recipient received proper prior approval; and implement procedures to promptly update the public website for approved partner organization changes.

Establish measurable targets and timeframes for all performance measures to ensure compliance with GPRAMA and OMB Circular A-11 requirements.