Open Recommendations

The Chief Taxpayer Experience Officer should coordinate with division management to monitor and improve survey quality to reduce nonresponse bias as well as ensure that taxpayers have access to customer satisfaction surveys.

The Chief Taxpayer Experience Officer should collaborate with division management to develop and track customer satisfaction survey goals to reflect the priorities outlined in the Balanced Performance Measurement System.

The Chief Taxpayer Experience Officer should coordinate with division management to establish an enterprise-wide approach to provide an easy, direct way for taxpayers to alert management about unprofessional IRS employee behavior.

The IRS Human Capital Officer should require the ongoing periodic quality review of contractor employee separation actions performed by the CORs to ensure that they 1) timely prepare and submit Form 14604, 2) complete all steps specified on the Form, and 3) document all required separation steps in the SCC record.

Establish policies and procedures for Grant and Per Diem liaisons to obtain reliable discharge information from grantees when veterans exit from the Grant and Per Diem Program.

Implement controls, including enhanced medical facility and grantee guidance and training, to ensure grantee files and VA medical record documentation of veteran housing outcomes are consistent with Homeless Operations, Management, and Evaluation System data definitions and support the data in the Homeless Operations, Management, and Evaluation System.

Implement controls, such as quality reviews, to ensure Homeless Operations, Management, and Evaluation System outcome data are supported by and consistent with veteran medical records and grantee files.

Develop procedures to securely store all defective U.S. passportbooks until they are destroyed.

Obtain Federal Information Security Modernization Act compliance for the passport production database system or work with the Department of State to reassess if the Memorandum of Understanding, section V.C., provisions should be amended.

Establish procedures to complete annual safety inspections, remediate deficiencies, and document the results for the blue collection boxes.

The Bureau of Diplomatic Security should amend its guidance regarding the Information Facilities and Access Restriction (IFAR) process to include criteria as to which type of IFAR should be issued and to emphasize that a Typical IFAR allows the employee continued access to a substantial amount of Sensitive But Unclassified information.

The Bureau of Diplomatic Security should amend its processes to ensure that supervisors and colleagues are notified when an employees security clearance is suspended and the employee is permitted to continue working in the same position in order to ensure that classified information is not shared.

CMS should pursue further actions to help States share knowledge with eachother and coordinate internally regarding strategies to ensure needed care for Medicaid enrollees with HIV.

CMS should take additional steps to help States leverage the State Data Resource Center to access and use Medicare data for dually eligible enrollees with HIV.

CMS should geographically target efforts to increase the number of MOUD providers that treat Medicare enrollees in high-need counties.

CMS should work with States to assess whether their Medicaid reimbursement rates for treatment with MOUD are sufficient to recruit and retain enough MOUD providers.

CMS should work with SAMHSA to develop and maintain a list of active office-based buprenorphine providers.

CMS should geographically target efforts to increase the number of MOUD providers that treat Medicaid enrollees in high-need counties.

We recommend the Commandant of the U.S. Coast Guard develop and implement appropriate planning documents to ensure Infrastructure Investment and Jobs Act funds are obligated before they expire.

We recommend the Commandant of the U.S. Coast Guard develop and implement a process to ensure projects on the unfunded priorities list meet the requirements of the Unfunded Priorities List Business Rules and Civil Engineering Manual.

We recommend the Commandant of the U.S. Coast Guard develop and implement a strategic staffing plan to identify and obtain the staffing resources needed to assist in the timely execution of the IIJA projects.

We recommend the Commandant of the U.S. Coast Guard develop and implement official guidance for formulating quarterly acquisition briefings reported to Congress.

Make capability determinations and/or document capability determinations for the 58[1] beneficiaries in our sample.

Improve controls, such as enhancing eRPS and business processes, to ensure employees complete and document capability determinations that comply with SSA’s policies.

The Chief Information Officer, in conjunction with the Chief Operating Officer, should implement more prohibitive controls for allowing users to ******************* ****************