Open Recommendations

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

USDA OIG has determined that this recommendation contains sensitive information and will not be publicly released due to privacy concerns.

Take corrective actions to ensure that facilities and programs remove unauthorized sensitive information from collaborative application sites.

Expand roles and responsibilities of facility and program information system security officers and privacy officers to include the routine review of SharePoint and Teams site permissions and content.

Implement automated tools and policies, supported with training, to enable the timely and routine detection and correction of improper sharing and unauthorized content throughout VA.

Mandate standardized training for SharePoint administrators and owners to clarify and reinforce data security requirements.

Take corrective actions to ensure that facilities and programs remove unauthorized sensitive information from collaborative application sites.

Expand roles and responsibilities of facility and program information system security officers and privacy officers to include the routine review of SharePoint and Teams site permissions and content.

Implement automated tools and policies, supported with training, to enable the timely and routine detection and correction of improper sharing and unauthorized content throughout VA.

Mandate standardized training for SharePoint administrators and owners to clarify and reinforce data security requirements.

USAID/Sri Lanka verify that Safe Foundation corrects the two instances of material noncompliance detailed on pages 38 to 40 of the audit report.

USAID/Indonesia determine the allowability of $42,764 ineligible questioned costs, as detailed on pages 25 to 37 of the audit report and recover any amount that is unallowable.

USAID/Indonesia verify that Yayasan Project HOPE corrects the seven instances of material noncompliance detailed on pages 25 to 37 of the audit report.

We recommend the Senior Vice President, Grid, update configuration management processes to improve periodic reviews.

The Chief, Taxpayer Services, should ensure that taxpayers without scheduled appointments are provided an opportunity to wait for an available TAC assistor on a first-come, first-served basis.

The Chief, Taxpayer Services, should communicate clearer guidance to the public on the procedures for future extended weekday hours at the TACs, including that scheduled appointments take priority over walk-in customers.

The Chief, Taxpayer Services, should revise the IRM to require that TAC assistors use all available resources, including contacting their manager, or another assistor, before denying taxpayers service and advising them to use similar tools at home because the IRS assistor is not trained.

The Chief, Taxpayer Services, should ensure that TAC managers enforce procedures for providing CSS cards at TACs.

The Chief, Taxpayer Services, should Ensure that TAC managers enforce procedures for wearing name tags at TACs.

The Chief, Taxpayer Services should ensure that TAC managers enforce procedures for treating non-English speaking customers properly at TACs.

Charge First-Class Mail rates for Ballot Mail because service is comparable to or exceeds First-Class Mail service.

Assess options to charge for the premium service provided for late arriving Political Mail or clarify policy around delivery expectations for this mail.

Finalize electronic Election and Political Mail reporting tools, written expectations for their use, and user guides in advance of the next federal election season.

Use carrier data to prohibit managers from completing the delivery all clear certification before carriers leave and arrive back from their delivery duties.

Work with District Managers to develop a plan to identify hub and spoke locations, including Regional Transportation Optimization sites, and communicate operational expectations in advance of the extraordinary measures period.