Open Recommendations

Embassy Warsaw should close out procurement files in accordance with Department standards.

Embassy Warsaw, in coordination with the Bureau of Administration, should review and update furniture and appliance pool assets records in the Integrated Logistics Management System in accordance with Department standards.

Embassy Warsaw, in coordination with the Bureau of Global Talent Management, should update the locally employed staff handbook in accordance with Department standards.

The Bureau of European and Eurasian Affairs should provide clear guidance on what is authorized to be expended using Ukraine supplemental funds in accordance with Department standards.

Embassy Warsaw should bring its cashier operations into compliance with Department standards.

Embassy Warsaw should train the locally employed information management staff in accordance with Department standards.

Embassy Warsaw should test Consulate General Krakow's information technology contingency plan in accordance with Department standards.

Embassy Warsaw, in coordination with the Bureau of Information Resource Management and the Bureau of Overseas Buildings Operations, should correct the network cabling infrastructure issues at Embassy Warsaw and Consulate General Krakow to comply with Department standards.

Embassy Warsaw should maintain telephone system operational readiness in accordance with Department standards.

Embassy Warsaw should relocate the telecommunications demarcation point outside limited access area communications rooms in accordance with Department standards.

Embassy Warsaw should implement a records management program for the mission that complies with Department standards.

1. We recommend that the Assistant Secretary of Commerce for Communications and Information and NTIA Administrator direct FirstNet Authority's Chief Executive Officer and Chief Procurement Officer to modify the current quality assurance surveilance plan (QASP) to ensure: a. surveillance methods are sufficiently defined and detailed to verify that AT&T's performance meets contract requirements and the Act's requirements for all work requiring surveillance, including all the criteria of a device connection; and b. device connection target KPIs are sufficiently designed to accurately measure performance.

2. We recommend that the Assistant Secretary of Commerce for Communications and Information and NTIA Administrator direct FirstNet Authority's Chief Executive Officer and Chief Procurement Officer to direct the contracting officer's representative to document and maintain all surveillance activities, to include surveillance activities conducted by subject-matter experts, in the official contract file.

3. We recommend that the Assistant Secretary of Commerce for Communications and Information and NTIA Administrator direct FirstNet Authority's Chief Executive Officer and Chief Procurement Officer to direct the contracting officer's representative to follow the QASP to conduct sufficient surveillance of device connection targets, to include performing random audits, reviewing AT&T's QCP results, and holding AT&T accountable via remediation actions for deficiencies in reporting and performance.

Ensure consistent language in various publications when communicating to detainees about the grievance and request processes.

Ensure responses to detainee requests are timely, and in a language understood by the detainee.

Maintain complete and consistent records on sexual harassment allegations and continue training staff on Sexual Abuse and Assault Prevention and Intervention complaint processes.

Provide responses to grievances within 5 working days, even if it’s to update the detainees that a grievance response will likely be late due to an investigation.

Ensure facility grievance logs are accurate.

Ensure ICE staff maintain an updated log of detainee grievances to ICE.

Ensure facility staff is communicating clear and accurate information to detainees regarding menu ingredients.

Establish and implement a plan to reduce wait times for specialty care appointments.

Ensure facility staff place all orders for eligible items through the Medical/Surgical Prime Vendor program, including those that are identified as on back order.

Implement tracking mechanisms for back orders to assist the facilities in not obtaining excess supplies.

Ensure that logistics staff receive training and use the Prime Vendor Conversion and Recommendation Tool to identify commonly purchased open market items and convert those items to Medical/Surgical Prime Vendor purchases.