Overseas Field Office Replacement System (OFORS)

What Office of Inspector General Evaluated

The objective of our review was to consolidate our follow-up activities related to OFORS system development issues. 

What Office of Inspector General Found

With regard specifically to policies and procedures, we noted that Library Services had not developed policies and procedures that established stakeholder accountability and defined program and cost management activities in the following areas: 

• Development and tracking of a Project Management Plan
• Project budget approval processes
• Regularly scheduled project budget reporting
• Cost variance analysis
• Accountability for project contractor oversight
• Tracking of corrective actions

What Office of Inspector General Recommend

• The Library, in coordination with the Office of the Chief Information Officer and  Financial Services Directorate develop and implement policies and procedures that clearly establish service Unit stakeholder accountability and define program/project and cost management responsibilities for the development and implementation of IT systems based on relevant best practices.
• Library Services perform a gap analysis to assess whether OFORS business requirements and baselined cost estimates are being met and, if not, what corrective action steps should be taken based on a cost-benefit  analysis. If corrective action steps are needed, a comprehensive project plan should be developed to manage and eliminate identified gaps.