Report File
Date Issued
Submitting OIG
U.S. Postal Service OIG
Other Participating OIGs
U.S. Postal Service OIG
Agencies Reviewed/Investigated
U.S. Postal Service
Report Number
RARC-WP-18-003
Report Description
Delivery has been the cornerstone of the U.S. Postal Service since its founding in 1775. However, customer satisfaction with aspects of delivery has remained flat or decreased since FY 2015. To understand customer satisfaction over time and identify opportunities for improvement, the U.S. Postal Service Office of the Inspector General (OIG) reviewed the Delivery Survey using four approaches.
Report Type
Other
Agency Wide
Yes
Number of Recommendations
0
Questioned Costs
$0
Funds for Better Use
$0
