The objective of our audit was to determine if the department maintained an adequate information technology service management level during the increase in claims processing related to the COVID-19 pandemic. An additional objective was to determine if the selected general controls were working properly to ensure the confidentiality, integrity, and availability of the applications and data in the claims processing environment. We found that the department provided a sufficient information technology service management level to claimants to meet the increased needs in the unemployment insurance (UI) claims processing environment, and we found no evidence that delays in the processing of initial claims or recertifications were caused by deficiencies in the information technology structure or operations.
NJ
United States