Organizational Effectiveness - Hydro Dispatch Control Center

The Office of the Inspector General conducted a review of the Hydro Dispatch Control Center (HDCC) to identify operational and cultural strengths and risks that could impact HDCC’s organizational effectiveness. Our report identified strengths within HDCC related to (1) organizational alignment, (2) positive interactions within and outside of HDCC, (3) effective leadership, and (4) positive ethical culture. However, we also identified risks that could impact HDCC’s ability to meet its responsibilities in support of Power Operations’ mission. These were comprised of risks including (1) perceptions of lack of effective accountability and (2) execution-related concerns related to inadequate night shift staffing and workspace issues in the System Operations Center.