OIG Advisory Concerning the City of Chicago’s Data Quality

The City of Chicago’s operations increasingly rely on collecting and utilizing high-quality data. Through our audit and investigation work, the City of Chicago Office of Inspector General (OIG)has observed many issues impacting data objectivity, utility, and integrity. The inconsistent quality of the City’s data hinders it from effectively allocating resources, measuring performance, and achieving objectives. To support the chief data officer’s (CDO) role in improving decision-making and management through data analysis, we summarize our observations below.