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Report File
Date Issued
Submitting OIG
Treasury Inspector General for Tax Administration
Agencies Reviewed/Investigated
Internal Revenue Service
Report Number
2026-IE-R001
Report Type
Inspection / Evaluation
Agency Wide
Yes
Number of Recommendations
1
Questioned Costs
$0
Funds for Better Use
$0
Report updated under NDAA 5274
No

Open Recommendations

This report has 1 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
1 No $0 $0

The Chief Taxpayer Services should conduct annual refresher training for all representatives providing customer service through IRS telephone lines and emphasize the importance of always providing professional and courteous customer service.

Treasury Inspector General for Tax Administration

United States