The Office of Inspector General is issuing this inspection report to assess the U.S. Small Business Administration’s (SBA) initial response to Hurricane Milton, including staffing, loan application volume, response time to applicant queries, and timeliness of disaster loan approvals.
We found that in SBA’s initial disaster assistance response to Hurricane Milton, the agency promptly established a field presence, adequately staffed recovery centers, and responded timely to applicant queries.
Although SBA processed loan applications in 17 days on average, the agency was unable to disburse all but one of those loans during a 68-day funding lapse. As a result, the overall processing time from application receipt to disbursement of funds was 73 days on average for applications submitted before or during the funding lapse and 19 days on average for applications submitted after supplemental appropriations were approved.
We recommended SBA review current outreach strategies, including staffing assignments, and make appropriate changes to optimize resources, thereby ensuring maximum awareness of available assistance to disaster survivors. We also recommended the agency implement processes to gather feedback from applicants that would assist in monitoring the effectiveness of its outreach methods.
SBA management partially agreed with Recommendation 1 and agreed with Recommendation 2. Management’s response and planned action satisfy the intent of both recommendations.
