We recommended that the Under Secretary for Health ensure processes are in place for routinely reviewing backup center data, establish wait-time targets for call queuing and rollover, and ensure plans are in place for corrective action when wait-time targets are exceeded.
Questioned Costs
$0
Funds for Better Use
$0
Recommendation Status
Closed
Source UUID
16-03985-181-5
Report
Recommendation Number
5
Significant Recommendation
Yes