GPO Organization Transformation Evaluation

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Date Issued

Friday, May 20, 2022

Submitting OIG

Government Publishing Office OIG

Other Participating OIGs

Government Publishing Office OIG

Agencies Reviewed/Investigated

Government Publishing Office

Report Number

22-06

Report Description

The Office of the Inspector General (OIG) contracted with CG Strategy, Inc. to evaluate GPO’s transformation from a print-centric to a content-centric organization. The evaluation focused on the status of GPO’s transformation into a modern, world-class, and trusted source of published products and information.

Report Type

Inspection / Evaluation

Agency Wide

Yes

Number of Recommendations

Questioned Costs

Funds for Better Use

External Entity

CG Strategy, Inc.

Open Recommendations

This report has 8 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
2	No	$0	$0
Evaluate recently implemented recruitment and retention initiatives and document lessons learned.
3	No	$0	$0
Adopt and execute strategic workforce planning.
5	No	$0	$0
Conduct an environmental scan of the private sector and other government publishing entities to discover newly available technology to potentially implement at GPO.
6	No	$0	$0
Establish and implement clear customer satisfaction standards and metrics for all GPO organizational units. Include customer satisfaction standards and metrics in all organizational unit strategic plans. Identify, document, and implement improvements based on customer feedback.
12	No	$0	$0
Incorporate business unit-level progress toward execution of strategic plans in an Executive-level monitoring tool, such as the GPO Executive Dashboard.
14	No	$0	$0
Develop for Acquisition Services and Human Capital, an automation plan outlining GPO's ongoing efforts and way-forward to make processes more efficient, effective and accountable.
15	No	$0	$0
Add a running list of pending procurement actions, by stage, to the GPO Executive Dashboard to increase accountability and awareness of processing time for various actions.
17	No	$0	$0
Conduct a strategic, enterprise-wide, and forward-looking forecasting initiative to discern where GPO needs to be in the next decade and beyond.