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Report File
Date Issued
Submitting OIG
Department of Veterans Affairs OIG
Agencies Reviewed/Investigated
Department of Veterans Affairs
Components
Veterans Benefits Administration
Report Number
24-01322-103
Report Description

The Fiduciary Program within the Veterans Benefits Administration (VBA) was established to protect beneficiaries who are unable to manage their VA benefits by appointing and overseeing fiduciaries—individuals or legal entities charged with stewarding the funds on behalf of beneficiaries for their well-being. VA-appointed fiduciaries can be removed and barred from future service if they are found to have misused or misappropriated benefits, been convicted of a qualifying felony offense, or knowingly violated or refused to comply with VA regulations. Staff are required to flag these barred fiduciaries in VBA’s electronic system to prevent a reappointment. The OIG conducted this review to determine whether VBA’s oversight ensures individuals and entities barred from serving as a VA fiduciary are identified and flagged.

When fiduciaries were removed for a reason that would constitute a bar to future service, the OIG found that staff did not flag them in 88 of 129 sampled cases, or 68 percent of the time. This occurred because the Fiduciary Program Manual lacked clear procedures about when the flag should be placed and by whom. Unclear guidance in the manual also led to inadequate staff training and insufficient oversight. Training did not address use of the flag or its purpose in protecting vulnerable beneficiaries, and checklists used for the quality assurance process had no specific questions or error descriptions to confirm the flag was properly applied.

Failure to properly flag barred fiduciaries increases the risk that they will be reappointed. The OIG made three recommendations to the under secretary for benefits, including updating the program’s manual to specify when a removed fiduciary should be flagged, developing and providing training about updated manual procedures regarding flagging, and updating the quality review process.

Report Type
Review
Agency Wide
Yes
Number of Recommendations
3
Questioned Costs
$0
Funds for Better Use
$0
Report updated under NDAA 5274
No

Open Recommendations

This report has 1 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
02 No $0 $0

Develop and provide training on updated Fiduciary Program Manual procedures on flagging barred individuals or entities as Do Not Appoint and include a mechanism to ensure that fiduciary hub staff have taken and understand the training.

Department of Veterans Affairs OIG

United States