Two Customer Service Representatives were terminated from employment on March 20, 2018, and March 21, 2018, in Joliet, Illinois and Omaha, Nebraska, and two others are facing disciplinary action for the unauthorized release of passenger information. Our investigation determined the employees violated company policy when they accessed company computer systems to provide confidential passenger information to a law enforcement agency without prior approval from the company.
Report File
Date Issued
Submitting OIG
Amtrak (National Railroad Passenger Corporation) OIG
Other Participating OIGs
Amtrak (National Railroad Passenger Corporation) OIG
Agencies Reviewed/Investigated
Amtrak (National Railroad Passenger Corporation)
Report Number
OIG-WS-2018-320
Report Description
Report Type
Investigation
Agency Wide
Yes
Additional Details