Employee Resigns for Theft of Cash

A ticket agent resigned on April 5, 2018, prior to an administrative hearing, for stealing money from a cash drawer at Amtrak’s Los Angeles Union Station. Our investigation determined that the employee would wait until train conductors electronically scanned passengers’ tickets and would then reset the ticket’s status as if it had not been scanned at all. This process of resetting the tickets’ status allowed the tickets to be refunded or exchanged. Subsequently, the employee processed the tickets for cash refunds, taking and keeping the money from the cash drawer.