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Report File
Date Issued
Submitting OIG
Equal Employment Opportunity Commission OIG
Other Participating OIGs
Equal Employment Opportunity Commission OIG
Agencies Reviewed/Investigated
Equal Employment Opportunity Commission
Report Number
2021-002-EOIG
Report Description

In 2022, the EEOC Office of Inspector General (OIG) procured the services of KAI Partners, Inc. (KAIP) to perform an evaluation of the Equal Employment Opportunity Commission’s (EEOC) Digital Process Transformation and Automation (DPTA) progress, with an emphasis on evaluating EEOC’s DPTA plans, capabilities, and requirements. DPTA is the digitization and automation of business processes to improve effectiveness and efficiency to continually enhance the customer experience.

Report Type
Inspection / Evaluation
Agency Wide
Yes
Number of Recommendations
9
Questioned Costs
$0
Funds for Better Use
$0

Open Recommendations

This report has 9 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
1 No $0 $0

Engage an independent organizational change management firm / entity to assist EEOC in implementing Recommendations 2 through 9.

2 No $0 $0

Create a Digital Support Unit (DSU) of dedicated staff.

3 No $0 $0

Define a clear, consistent, and comprehensive vision of digital transformation at EEOC.

4 No $0 $0

Consider formulating a Digital Transformation Strategy, either as a strategic goal in the EEOC Strategic Plan for Fiscal Years 2023 – 2027 or as a standalone document.

5 No $0 $0

Plan at least three digital pilot projects with appropriate evaluation methods.

6 No $0 $0

Task OEDA with a goal of building a Data Analytics Plan for EEOC.

7 No $0 $0

Develop an EEOC Organizational Communication Strategy and Plan.

8 No $0 $0

Develop a Target-State Architecture Plan.

9 No $0 $0

Inventory and plan the decommissioning of outdated technologies and online content.

Equal Employment Opportunity Commission OIG

United States