Controls Over Issuing and Excessing IT Equipment Billing

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Date Issued

Wednesday, March 18, 2026

Submitting OIG

Department of Agriculture OIG

Agencies Reviewed/Investigated

Department of Agriculture

Report Number

88801-0002-12

Report Description

We determined that the Client Experience Center did not have adequate control activities over USDA client agencies’ computer equipment billing, which resulted in more than $83.3 million in unsupported costs.

Report Type

Inspection / Evaluation

Agency Wide

Yes

Number of Recommendations

Questioned Costs

$83,349,252

Funds for Better Use

Report updated under NDAA 5274

Open Recommendations

This report has 3 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
1	Yes	$83,349,252	$0
Determine whether the more than $83.3 million charged in FY 2024 for workstation services to customers were supported and allowable, and recover as appropriate.
2	Yes	$0	$0
Establish control activities, in accordance with GAO’s Green Book, to include procedures for workstation services billing to ensure bills submitted to agencies are accurate and supported.
3	Yes	$0	$0
Update policies and procedures to comply with the 2007 Code of Federal Regulations and the 2015 USDA Agriculture Property Management Regulations as required, to ensure that computers with memory capabilities are classified as sensitive personal property.