Comprehensive Healthcare Inspection of the Memphis VA Medical Center in Tennessee

This Office of Inspector General Comprehensive Healthcare Inspection Program report describes the results of a focused evaluation of the inpatient and outpatient care provided at the Memphis VA Medical Center in Tennessee. This evaluation focused on five key operational areas:• Leadership and organizational risks• Quality, safety, and value• Medical staff privileging• Environment of care• Mental health (emergency department and urgent care center prevention initiatives)Survey results highlighted opportunities for executive leaders to improve patient satisfaction.The OIG issued six recommendations for improvement in two areas:1. Medical staff privileging• Ongoing Professional Practice Evaluation processes2. Environment of care• Patient care area inspections• Biohazard signage• Area designations• Video recording