Coal and Gas Services Organizational Effectiveness

The Office of the Inspector General found Coal and Gas Services (CGS) met its reliability metrics for gas and coal in fiscal year (FY) 2015 through January, FY 2016. However, some of its cost-effectiveness and fuel flexibility targets during the same period were not met because of outside factors. We identified strengths related to (1) employee teamwork, (2) management support of its employees, (3) employee engagement, and (4) working relationships with other TVA organizations. However, we also identified issues that if left unresolved could negatively impact CGS's effectiveness both now and in the future. Specifically, we identified employee perceptions concerning management favoritism and lack of transparency in specific areas which could be the result of alignment and goal measurement issues in CGS performance reviews. In addition, we noted conditions that could negatively affect business relationships with gas pipeline companies and result in increased transportation risk. Finally, we identified issues related to knowledge transfer. TVA management agreed with our findings and recommendations and provided planned actions to address our recommendations.