Although U.S. Customs and Border Protection (CBP) responded to CBPOne™ application weaknesses after implementation, it did not formallyassess and mitigate the technological risks involved with expanding theapplication to allow undocumented noncitizens (noncitizens) to scheduleappointments to present themselves for processing at Southwest BorderPorts of Entry (POEs). We found that CBP did not initially consider criticalfactors such as the design of the CBP One™ Genuine Presencefunctionality, adequacy of supporting application infrastructure,sufficiency of language translations, and equity of appointmentdistribution. As a result, noncitizens initially using the new featureexperienced application crashes, received frequent error messages, facedlanguage barriers, and may not have always had an equal opportunity tosecure an appointment.
Date Issued
Submitting OIG
Department of Homeland Security OIG
Other Participating OIGs
Department of Homeland Security OIG
Agencies Reviewed/Investigated
Department of Homeland Security
Components
United States Customs and Border Protection (CBP)
Report Number
OIG-24-48
Report Description
Report Type
Inspection / Evaluation
Agency Wide
Yes
Number of Recommendations
3
Questioned Costs
$0
Funds for Better Use
$0
Open Recommendations
This report has 1 open recommendations.
| Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
|---|---|---|---|---|---|
| 3 | No | $0 | $0 | ||
| We recommend CBP’s Office of Information Technology implement a mechanism to routinely assess CBP applications and supporting infrastructure operating systems for configuration and patch management vulnerabilities and timely implement corrective actions. | |||||
