The purpose of the Office of Inspector General (OIG) Care in the Community (CITC) healthcare inspection program is to evaluate various aspects of care delivered in Veterans Health Administration (VHA) community-based outpatient clinics (CBOCs) and through non-VA healthcare providers. In fiscal year 2022, the OIG reviewed eight Veterans Integrated Service Networks (VISNs), VISNs 1, 2, 5, 6, 8, 12, 19, and 20, which are responsible for oversight of care provided by their associated medical facilities, CBOCs, and non-VA providers.To examine VISN oversight and the care provided in CBOCs and by non-VA providers, the OIG reviewed VHA requirements and Joint Commission standards and evaluated core processes in the following six areas of administrative and clinical operations:1. Leadership: oversight and management of care in the community2. Environment of care: emergency management of CBOCs3. Care coordination: congestive heart failure management4. Primary and mental health care: diagnostic evaluations for depression and alcohol use disorder5. Quality of care: home dialysis care6. Women’s health: mammography services by community providersWomen’s health was a congressionally mandated review, and the OIG will report the results of the evaluation of mammography services by community providers in a separate publication to provide stakeholders with a more comprehensive picture of regional VHA challenges and ongoing efforts in this area of women’s healthcare services.The OIG issued seven recommendations for improvement in two areas:1. Care coordination• Care coordination needs documented in the Community Care Coordination Plan note• Consults acted on no later than two business days after receipt• Appointments scheduled in a timely manner• Three attempts made to retrieve medical documentation from non-VA providers2. Quality of care• Initial and annual dialysis program home visits• Processes to monitor delivery of non-VA home dialysis• VISN dialysis council
Open Recommendations
| Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
|---|---|---|---|---|---|
| 01 | Yes | $0 | $0 | ||
| The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures staff document veterans’ care coordination needs within the Community Care Coordination Plan note for consults assigned a level of care coordination above basic. | |||||
| 02 | Yes | $0 | $0 | ||
| The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures staff act on consults no later than two business days after receipt and document accordingly. | |||||
| 03 | Yes | $0 | $0 | ||
| The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures staff schedule community care appointments in a timely manner. | |||||
| 04 | Yes | $0 | $0 | ||
| The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures staff make three attempts to retrieve medical documentation from non-VA providers. | |||||
| 06 | Yes | $0 | $0 | ||
| The Under Secretary for Health, in conjunction with Veterans Integrated Service Network directors, ensures staff implement and sustain processes to monitor the delivery of non-VA home dialysis. | |||||
