ensure that the distorted message is corrected and improve the communication when a customer selects the option to speak with a Spanish speaking agent in the Interactive Voice Response system.
Questioned Costs
$0
Funds for Better Use
$0
Recommendation Status
Closed
Source UUID
c1555db2-3fe6-4d71-8534-f7438ee364b0-6
Recommendation Number
6
Significant Recommendation
No