TVA Talent Acquisition and Deployment Process

The OIG evaluated the efficiency of TVA's hiring process from when the need to hire an annual employee was identified until the position was filled. We determined the process was inefficient due to the following: (1) a lack of training in (a) the use of the People Lifecycle Unified System (PLUS) to initiate a vacancy, (b) requesting a recruiting strategy, and (c) policies for obtaining approvals and posting vacancies within and outside TVA; delays in receipt of documentation by the hiring manager and fingerprinting potential candidates; a lack of defined job requirements for job codes; redundancy in the application and background investigation process; lack of a repository to capture feedback on Human Relations' performance; and deficiencies in PLUS that hinders updating of data by applicants, running queries, and issuance of unique employee identification numbers; and (2) issues impacting the usefulness of the time-to-fill metric as a reliable performance measure. In addition, we identified two areas where TVA does not comply with the Office of Personnel Management requirements related to Selective Service registration and internal requirements for psychological evaluations for system operators and dispatchers. Three additional matters came to our attention during the audit related to completing psychological evaluations and motor vehicle checks for certain positions. These three matters were not directly related to our audit objectives but were included in the report for management's consideration and action, as necessary.Except for suggested actions to assess the risk of having armed guards without psychological evaluations and use a single application to reduce redundancy in the application process, TVA management generally agreed with our recommendations.