Objective: To determine whether the Social Security Administration (SSA) had adequate controls over mail processing during the COVID-19 pandemic.
Open Recommendations
Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
---|---|---|---|---|---|
1 | No | $0 | $0 | Agree | |
If cost-effective, invest in software and equipment to reduce manual processing of incoming mail. | |||||
2 | No | $0 | $0 | Agree | |
Expand the use of Post Office Boxes for long-term, high-volume workloads. | |||||
3 | No | $0 | $0 | Agree | |
If cost-effective, outsource additional mail duties to contractors. | |||||
8 | No | $0 | $0 | Agree | |
Implement online versions of the most frequently sent notices. |