Objective: To determine whether the Social Security Administration (SSA) complied with its enumeration policies and procedures and had adequate controls over managing evidentiary documents submitted to support Social Security number (SSN) card applications during the COVID-19 pandemic.
Open Recommendations
Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
---|---|---|---|---|---|
2 | Yes | $0 | $0 | Disagree | |
Update quality control reviews to include comparison of SSNAP inputs to an applicant-submitted Form SS-5 and evidentiary documents, and provide feedback to the technicians who made input errors (such as race and ethnicity) or did not use the appropriate evidentiary documents. | |||||
3 | Yes | $0 | $0 | Disagree | |
Revise enumeration policy to include clear instructions for when Form SSA-5002 is required and how to properly document the form. | |||||
5 | No | $0 | $0 | Agree | |
Retain enumeration notices in the Online Retrieval System for individuals with assigned SSNs. | |||||
6 | No | $0 | $0 | Agree | |
Create and implement automated tools to assist staff in navigating through enumeration evidentiary document requirements. | |||||
10 | No | $0 | $0 | Agree | |
Complete the privacy assessments for the WorkTrack application. |