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Report File
Date Issued
Submitting OIG
Social Security Administration OIG
Other Participating OIGs
Social Security Administration OIG
Agencies Reviewed/Investigated
Social Security Administration
Report Number
A-15-21-51015
Report Description

Objective: To determine whether the Social Security Administration (SSA) complied with its enumeration policies and procedures and had adequate controls over managing evidentiary documents submitted to support Social Security number (SSN) card applications during the COVID-19 pandemic.

Report Type
Audit
Special Projects
Pandemic
Agency Wide
Yes
Number of Recommendations
10
Questioned Costs
$0
Funds for Better Use
$0

Open Recommendations

This report has 5 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
2 Yes $0 $0 Disagree

Update quality control reviews to include comparison of SSNAP inputs to an applicant-submitted Form SS-5 and evidentiary documents, and provide feedback to the technicians who made input errors (such as race and ethnicity) or did not use the appropriate evidentiary documents.

3 Yes $0 $0 Disagree

Revise enumeration policy to include clear instructions for when Form SSA-5002 is required and how to properly document the form.

5 No $0 $0 Agree

Retain enumeration notices in the Online Retrieval System for individuals with assigned SSNs.

6 No $0 $0 Agree

Create and implement automated tools to assist staff in navigating through enumeration evidentiary document requirements.

10 No $0 $0 Agree

Complete the privacy assessments for the WorkTrack application.

Social Security Administration OIG

United States