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Report File
Date Issued
Submitting OIG
U.S. Postal Service OIG
Other Participating OIGs
U.S. Postal Service OIG
Agencies Reviewed/Investigated
U.S. Postal Service
Report Number
24-017-R24
Report Description

The U.S. Postal Service manages over 21 million Post Office (PO) Boxes throughout the country, collecting $1.5 billion in revenue in fiscal year (FY) 2023. As part of its Delivering for America plan, the Postal Service is focused on improving PO Box revenue, mainly through price increases. Vacancy rates continue to grow, however, and changes in customer preferences and operations pose unique challenges going forward.

Report Type
Audit
Agency Wide
Yes
Number of Recommendations
2
Questioned Costs
$0
Funds for Better Use
$0

Open Recommendations

This report has 2 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
1 Yes $0 $0

Implement mechanisms to better communicate and reinforce Post Office Box program priorities and oversight requirements, including performing up-time scans, completing annual audit and semi-annual overflow reviews, collecting reactivation fees, and completing box closures.

2 Yes $0 $0

Develop a comprehensive, strategic assessment of the Post Office Box program, which would include analysis of how key program components, such as prices, utilization, service, and marketing, impact on current and prospective customer segments and demand across the country.

U.S. Postal Service OIG

United States