The U.S. Postal Service’s Mobile Delivery Device – Technology Refresh (MDD‑TR) is a handheld mobile scanning device used by Postal Service employees to improve real-time delivery scanning capabilities. As a part of the Delivering for America plan, the Postal Service committed to modernizing the MDD‑TRs to improve employee efficiency, increase security of mail and package delivery, and ensure employee safety. Select MDD‑TRs also use electronic lock (eLock) technology as a part of a multi-factor authentication requirement to open mail collection boxes and cluster box units — adding another level of security to prevent mail from being stolen. Since 2023, the devices have received software updates improving carrier security and efficiency through address edits, global positioning system, and hazard maps. These improvements support the Postal Service’s commitment to creating a safe and secure work environment.
Open Recommendations
| Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
|---|---|---|---|---|---|
| 11 | Yes | $0 | $0 | ||
| Include and publish language in the updated version of the AS-701 to clarify the requirements to report lost, stolen, or missing assets or materials to the Postal Inspection Service. | |||||
| 5 | Yes | $0 | $0 | ||
| Require facility management to certify supervisors and employees complete formal, and release update, training on Mobile Delivery Device - Technology Refresh functionalities. | |||||
| 6 | Yes | $0 | $0 | ||
| Require facility management to provide guidance to supervisors and employees of all major Mobile Delivery Device - Technology Refresh functionality updates. | |||||
| 7 | Yes | $0 | $0 | ||
| Develop a deployment plan with actionable milestones for the 24-Hour Arrow Key Management System to all facilities using the Arrow keys nationwide, contingent upon the completion of the pilot program. | |||||
| 8 | Yes | $0 | $0 | ||
| Reiterate to facility management the requirement to follow the Arrow Key Standard Work Instructions including reporting lost or stolen keys to the Postal Inspection Service as required. | |||||
