Objective: To determine whether the Social Security Administration met its performance measure to reduce the number of pending actions at processing centers.
Open Recommendations
Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
---|---|---|---|---|---|
1 | No | $0 | $0 | Agree | |
Develop a workload and staffing plan to ensure the pending actions backlog is reduced from year to year. | |||||
2 | No | $0 | $0 | Agree | |
Develop processing centers pending actions performance measures with goals to reduce the pending actions backlog from year to year. | |||||
3 | Yes | $0 | $387,566,942 | Agree | |
Establish timeframe targets for processing centers workloads to limit increases to improper payments caused by processing delays and the burden they place on beneficiaries. |