Priority Mail Express Service Performance Costs in the Caribbean District

Priority Mail Express, formerly known as Express Mail, is the fastest mail service the Postal Service offers. It provides guaranteed 1-day or 2-day expedited shipping service for any mailable matter and provides customers with refunds when not delivered by the guaranteed service arrival time. The Postal Service has the authority to adjust the guaranteed 1-day or 2-day delivery commitment for Priority Mail Express in the point-of-sale system upon the request of district personnel. The Caribbean District, which includes Puerto Rico and the U.S. Virgin Islands, accounted for 22 percent of Priority Mail Express refunds issued in the Northeast Area. Between March 2018 and February 2019, about 168,000 Priority Mail Express pieces originated in the Caribbean District. During this period, the district issued the highest amount of Priority Mail Express refunds of all Postal Service districts nationwide.