Postal Vehicle Service Operations

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Title Full

Date Issued

Thursday, March 27, 2025

Submitting OIG

U.S. Postal Service OIG

Agencies Reviewed/Investigated

U.S. Postal Service

Report Number

24-093-R25

Report Description

This report presents the results of our audit to evaluate the U. S. Postal Service’s management of Postal Vehicle Service operations.

Report Type

Audit

Agency Wide

Yes

Questioned Costs

Funds for Better Use

Report updated under NDAA 5274

Open Recommendations

This report has 11 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
1	Yes	$0	$0
Clarify guidance for making insourcing decisions and develop more detailed cost comparison analysis and maintain records in support of insourcing decisions.
10	Yes	$0	$0
Develop controls that prohibit users from entering invalid dates into the Vehicle Information Transportation Analysis and Logistics system.
11	Yes	$0	$0
Verify drivers received required safe driver training; and enforce policies that require managers and supervisors to maintain training records in the Learning Management System.
2	Yes	$0	$0
Insource highway contract routes when economically advantageous to the Postal Service and implement a waiver process when cost is not a main factor to insource.
3	Yes	$0	$0
develop a process to monitor and evaluate the operational efficiencies received from insourcing highway contract route contracts to determine if the expected benefits are being realized.
4	Yes	$0	$0
Require employees to complete the Postal Service Supervisor Program within one year of their initial appointment to a supervisory position, and refresher training at least every three years, and maintain appropriate records of completion.
5	Yes	$0	$0
Develop and share documentation to communicate lessons learned from the challenges faced during the Postal Vehicle Operator Pilot Program to site management at future pilot sites.
6	Yes	$0	$0
Include specific requirements in the job announcements for Postal Vehicle Service operator positions (i.e. starting as part-time flexible or working outside of normal business hours).
7	Yes	$0	$0
Develop and make available the training to obtain a commercial driver's license to interested postal vehicle operators.
8	Yes	$0	$0
Determine complement and work toward hiring the number of schedule examiners vehicle runs and dispatch coordinators needed at nationwide Postal Vehicle Service sites.
9	Yes	$0	$0
Develop a process to ensure site management monitors the accuracy of drivers' license expirations and Department of Transportation physical due dates in the Vehicle Information Transportation Analysis and Logistics system.