The OIG’s Oversight of the U.S. Postal Service’s Delivering for America Plan - Volume 2

In March 2021, the Postal Service released a 10-year strategic plan to address continuing annual financial losses, unmet service performance goals, and diminishing market relevancy as consumer behaviors have changed. On September 30, 2024, the Postal Service released Delivering for America (DFA) 2.0: Fulfilling the Promise, to revisit and re-examine the factors contributing to the development of the plan and detail the evolution of its strategies, focusing on service excellence and financial stability.

This six-month update, in particular, highlights the successes and challenges the Postal Service experienced with a key strategy of the DFA, which is to fully optimize its surface and air transportation network.