This report presents the results of our audits of delivery operations and property conditions in the North Carolina District in the Atlantic Area.
This report presents a summary of the results of our self-initiated audits of delivery operations and property conditions at three delivery units, as well as district-wide delivery operations in the North Carolina District in the Atlantic Area (Project Number 25-080). The delivery units included the Airport Station in Charlotte, NC, as well as Concord Main Post Office (MPO) and Concord Parkway Station, both in Concord, NC.
We previously issued interim reports to district management for each of the three delivery units regarding the conditions we identified. In addition, we issued a report on the efficiency of operations at the Charlotte Regional Processing and Delivery Center (RPDC), which services these delivery units. judgmentally selected the three delivery units based on the number of Customer 360 (C360) inquiries related to delivery, Informed Delivery5 contacts associated with the unit, and stop-the-clock (STC) scans performed away from the delivery point and compared them to the district average. The units were also chosen based on first and last mile failures and undelivered routes.
NC
United States
