Negotiated Service Agreement and Customer Compliance Capping Report

The U.S. Postal Service enters into customer agreements to provide customers with customized shipping solutions and mailing incentives. These agreements provide mutual benefits for the Postal Service and its customers. One type of customer agreement is a Negotiated Service Agreement (NSA), which is a contractual agreement between the Postal Service and a specific mailer that gives the mailer customized pricing in exchange for meeting volume and mail preparation requirements. During fiscal years (FY) 2019 to 2021, the number of domestic competitive NSAs decreased from 977 to 801 (18 percent), revenue increased from [redacted], and volume increased from [redacted] (105 percent each). Our objective was to summarize the results of our recent audits of customer compliance with five NSAs.