Measuring Performance of Sorting and Delivery Centers

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Date Issued

Wednesday, September 25, 2024

Submitting OIG

U.S. Postal Service OIG

Other Participating OIGs

U.S. Postal Service OIG

Agencies Reviewed/Investigated

U.S. Postal Service

Report Number

24-040-R24

Report Description

One of the Postal Service’s key initiatives of its Delivering for America 10-year plan is to revitalize nearly 19,000 delivery units by targeting markets where it can aggregate delivery units into fewer, larger, centrally located sorting and delivery centers (S&DC). According to the Postal Service, S&DCs will have package sortation equipment, standardize operations, and reduce mail handling costs. The first S&DC was opened in November 2022, and a total of 29 were implemented by the end of September 2023.

Report Type

Audit

Agency Wide

Yes

Number of Recommendations

Questioned Costs

$1,420,862

Funds for Better Use

Open Recommendations

This report has 2 open recommendations.

Recommendation Number	Significant Recommendation	Recommended Questioned Costs	Recommended Funds for Better Use
2	Yes	$0	$0
Develop a training for all sorting and delivery center supervisors specific to the network changes/impacts, including techniques to properly supervise route performance, and require all sorting and delivery center supervisors to complete.
5	Yes	$0	$0
Develop an automated process within the Rural Route Evaluation Compensation System to make necessary adjustments to reduce the number of overburdened rural routes.