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Report File
Date Issued
Submitting OIG
Social Security Administration OIG
Other Participating OIGs
Social Security Administration OIG
Agencies Reviewed/Investigated
Social Security Administration
Report Number
A-07-19-50882
Report Description

Objectives: To determine whether the Social Security Administration’s automation enhancements (1) reduced manual processing for resource-intensive workloads and (2) were cost-effective.

Report Type
Audit
Agency Wide
Yes
Number of Recommendations
6
Questioned Costs
$0
Funds for Better Use
$0

Open Recommendations

This report has 2 open recommendations.
Recommendation Number Significant Recommendation Recommended Questioned Costs Recommended Funds for Better Use Additional Details
1 Yes $0 $0 Agree

Implement measures to uniformly assess cost savings, effectiveness, and return on investment for automation enhancements, including bots, that affect manual workloads.

4 No $0 $0 Agree

Issue available unused licenses for bot-related software to technicians.

Social Security Administration OIG

United States