Objectives: To determine whether the Social Security Administration’s automation enhancements (1) reduced manual processing for resource-intensive workloads and (2) were cost-effective.
Open Recommendations
Recommendation Number | Significant Recommendation | Recommended Questioned Costs | Recommended Funds for Better Use | Additional Details | |
---|---|---|---|---|---|
1 | Yes | $0 | $0 | Agree | |
Implement measures to uniformly assess cost savings, effectiveness, and return on investment for automation enhancements, including bots, that affect manual workloads. | |||||
2 | No | $0 | $0 | Agree | |
Determine whether existing bots are cost beneficial, and, if they are, instruct technicians to use them whenever appropriate. | |||||
3 | No | $0 | $0 | Agree | |
Determine whether it is cost beneficial to develop bots to assist with field office workloads. | |||||
4 | No | $0 | $0 | Agree | |
Issue available unused licenses for bot-related software to technicians. |