The North Bay Processing and Distribution Center is in the San Francisco District of the Pacific Area. During fiscal year (FY) 2019, it manually processed 17.7 million letters, almost 800,000 flats, and 1.2 million parcels. It is much more cost effective for mail to be processed on mail processing equipment. In FY 2019, the average productivity for letters processed on mail processing equipment was 7,299 mailpieces per hour while the average productivity for manually processed letters was 1,163 mailpieces per hour. The North Bay P&DC’s FY 2019 manual letter productivity of 4,165 mailpieces per hour was significantly higher than the national average productivity of 1,163 mailpieces per hour. Our objective was to assess the North Bay P&DC’s manual letter processing operations.
North Bay, CA
United States
